Primary Purpose: Responsible for preparation of orders for prompt delivery to the customer. Manages outbound order processing and enters receipt of incoming shipments. Answers inquires regarding incoming and outbound orders and assists in customer service activities where required. Specific Duties and Responsibilities: Answer phones, assist customers with pick-up orders, assist sales & customer service with inquiries. Provides services for the prompt and accurate filling, packing, and shipping of customer orders. Provides for the efficient receiving, marking, and stocking of merchandise; ensures the maintenance and protection of warehouse stocks, supplies, and equipment. Ensures compliance with all labeling and shipping laws and regulations on merchandise shipped from warehouse. Ensures that the storage areas and warehouse is kept clean and tidy, which includes identifying areas where processes could be improved, and work practices amended. Researches and corrects problems and inventory issues. Takes lead responsibilities when supervisor or manager is not present. Participate in cycle counts as directed. Makes deliveries to customers when required. Correct and/or report any unsafe conditions or hazards immediately and work towards goal of “zero” injuries and incidents. Follow all safety procedures and use of PPE is mandatory. Interface with: Position or Title / Reason for Contact Branch Manager / Guidance & Approvals. Material Handlers / General Operations. Drivers / General Operations. Sales & Customer Service / Customer Service & Logistics. Supply Chain Manager / Inventory Controls Supervisory Responsibility: None The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees