Shipping Coordinator, Remote (12:00p - 8:30p EST)

Tabula Rasa Healthcare

305d • $25 - $30 • Remote

About The Position

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. The Shipping Coordinator role involves managing the shipment and tracking processes for packages dispatched from CareKinesis fulfillment centers to various destinations, including participant residences, assisted living facilities, and PACE organization facilities. Responsibilities encompass closely monitoring all shipments to ensure timely delivery through internal and external tracking tools and dashboards, coordinating with national courier Account Managers, and effectively addressing and resolving various delivery challenges such as weather-related issues and exceptions, with the ultimate aim of achieving a high on-time delivery rate.

Requirements

• High School diploma or equivalent required.
• Minimum of 3 years' experience in shipping preferred.
• Experience working in a Pharmacy or healthcare environment is preferred.
• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills.
• Proven ability to evaluate and analyze problems or tasks from multiple perspectives.
• Ability to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.
• Proficient computer skills to navigate proprietary and other pharmacy software; shipping, delivery, and order management platforms.
• Proficiencies include but are not limited to: Excel using quantitative analysis, charting, pivot tables, formulas/algorithms, and trend analysis.

Responsibilities

• Monitors and tracks all shipments by FedEx, UPS and other couriers to provide timely updates to team members and leadership.
• Acts as a liaison between various national couriers and our organization.
• Ensures accuracy of shipments by monitoring delivery systems for appropriate destination address and delivery time.
• Addresses delivery exceptions while escalating any unresolved shipments or issues when necessary.
• Address and resolve shipment errors and challenges.
• Escalation of any unresolved shipments.
• Monitors weather patterns across the United States to proactively mitigate delivery delays and inform supervisor.
• Follows procedures in client contracts and purchase orders to prepare accurate invoices and credits.
• Prepares shipping reports by coordinating information between carriers and dashboards.
• Stays informed about shipment transit times and groups shipments for efficiency.
• Participates in reclamation duties including, but not limited to, the retrieval and restoration of shipping packages.
• Participate in company quality initiatives, identify opportunities for process improvements, and report potential quality assurance issues.
• Ensures compliance, efficiency, quality of operations, and information security in accordance with privacy, security, and company guidelines along with applicable regulations such as HIPAA.
• Acts as a liaison between our clients, their providers, and our pharmacy.
• Handles all shipping requests and other related requests to ensure clients have a positive experience.
• Acts as a primary liaison coordinating with various departments to ensure operational efficiency and delivery quality.
• Coordinates return requests from PACE clients.
• Collaborates with the inventory supervisor assisting in return packages and crediting orders by utilizing JIRA customer portal and Appfire.
• Stay updated on training and best practices relevant to the role.

Benefits

• Medical, dental, and vision coverage effective 1st of the month following date of hire.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED