Shipping Coordinator/CSR

Lhoist-posted 2 months ago

Full-time

1,001-5,000 employees

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Responsible for all shipping of outbound orders, and shipping schedule. Responsible for working with Railroads and carriers to cover transportation needs, alerting customers of delays. Entering Scheduling agreements and orders in SAP, posting invoices for customer shipments and sending and receive E-mail as needed.

Scheduling shipments of quicklime, bags and rail
Daily entry and reconciliation of outbound delivery documents to SAP shipping system
Process inter and intra-company material supply shipments via truck and rail
Interact effectively with customers, transportation vendors, sales personnel and skill centers
Balance customer demands / needs for daily deliveries against available inventories
Handle customer requests and contract compliance i.e., certificates of compliance, volume reports, inventory monitoring, quality results, proof of delivery requests
Manage POD issues for various customers, balance between customer and Lhoist
Handle customer requests on off-shifts and weekends, including being on call
Work with Logistics department to resolve freight issues related to material returns/diversions
Interact with company terminals regarding sizing, tonnage, additions and deletions of material shipments
Process debits / credits for material returns in SAP
Management of cash sales process at plants and terminals
Calculate daily inventory and shipping reports
Month end closing duties
Perform other duties as assigned

High School Diploma or GED
Minimum 2 -4 years of customer service experience, utilizing SAP or similar ERP in mining, shipping, and/or heavy manufacturing environment
Knowledgeable in business process flow – order to cash process
Good analytical and problem-solving skills
Effective verbal and written communicator to articulate a given situation ensuring positive customer satisfaction
Computer / systems / Excel spreadsheet proficiency is a necessity

AA degree in Supply Chain, Logistics, Business, Finance, Engineering or technical related field or equivalent work experience in the field is desired
BS Degree in Supply Chain, Logistics, Business, Finance, Engineering, or related field
3 years of previous customer service experience in a mining environment

Comprehensive benefits, including medical, dental, vision, life, vacation, and disability insurance
401K retirement savings options, which include an employer match
Educational Assistance to encourage continued personal development and professional growth

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