Shipping and Receiving Manager

Marriott•New York, NY

About The Position

Accountable for the overall success of the Shipping and Receiving Department. Responsible for meeting the criteria dictated by local standards to ensure in-coming and out-going shipments of goods are within stated guidelines. Responsible for receiving, storing, shipping and delivering in-coming and out-going guest and department packages and mail. Maintains proper documentation of all incoming and outgoing items. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

High School diploma or GED; 4 years experience in the procurement, food and beverage, culinary, loss prevention, or related professional area.
2-year degree in Hotel and Restaurant management, Hospitality, Business Administration, or related major; 2years experience in the procurement, food and beverage, culinary, or related professional area.

Responsibilities

Supervises operations and ensures compliance with all purchasing, shipping , receiving, and storage policies, standards and procedures
Ensures workers have supplies, equipment, tools and uniforms necessary to do their jobs
Coordinates deliveries with local agencies, businesses, or stakeholders to allow for sufficient security screening of large trucks or other delivery vehicles (as appropriate or required).
Maintain continuous communication with hotel staff to anticipate all deliveries
Enforces proper cleaning routines for equipment, floors, etc
Ensures staff is properly trained regarding procedures, sanitation, equipment handling and chemical usage
Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs
Maintains operations by developing policies and procedures
Investigates reports and follows-up on employee accidents
Handles product and service problems and guest complaints
Ensures hotel polices are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards
Determine the kind of tools and equipment needed to do a job
Performing routine maintenance on mechanical or technological equipment and determining when and what kind of maintenance is needed
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
Interacts with internal stakeholders to obtain feedback on product quality and service levels
Strives to improve service performance
Understands the impact of department’s operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals
Participates in the development and implementation of corrective action plans in response to stakeholder concerns
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Handles the interviewing and hiring of employee team members with appropriate skills
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Empowers employees to provide excellent customer service
Ensures employees understand service performance expectations and parameters
Helps employees receive on-going training to understand guest expectations
Supervises on-going training initiatives and conducts training when appropriate.