Shipping and Receiving Coordinator

Vestis • Bloomfield, CT

404d • $47,840 - $52,000

About The Position

The Shipping & Receiving Coordinator is responsible for providing exceptional service to both external and internal customers while maintaining accurate records of customer profiles and contracts. This role involves overseeing delivery schedules, managing documentation, and ensuring effective communication between departments to meet customer needs.

Requirements

• Two years of customer service experience
• High school degree
• Proficient in Microsoft Office and strong computer skills
• Strong written and oral communication skills
• Excellent analytical and problem-solving skills
• Ability to adhere to company policies and SOPs

Nice To Haves

• Bachelor's degree is preferred, but not required
• Strong knowledge of customer service processes
• Ability to take initiative and a strong sense of urgency
• Proven work ethic and positive attitude

Responsibilities

• Oversee Truck Drivers & Routes
• Schedule all deliveries and oversee clean dock products
• Prepare and submit renewal packages accurately
• Process any required changes to a customer's profile
• Audit deliveries
• Prepare paperwork for new items, deletions, inventory changes, etc.
• Maintain an electronic filing system for customer documents
• Handle inbound customer calls/emails and provide information to account managers
• Record all information accurately, including customer issues or account notes
• Build and maintain inter-departmental relationships
• Alert management to unresolved service concerns
• Perform administrative duties, ad hoc reporting, and projects as assigned

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED