Shipping and Receiving Clerk

Matrix Design Group•Newburgh, IN

1d•Onsite

About The Position

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally. We are currently seeking a detail-oriented and dependable Shipping and Receiving Clerk to join our RMA (Return Merchandise Authorization) department. This role plays a key part in supporting the department’s shipping and receiving operations, utilizing platforms such as Ariba, NetSuite, and Microsoft Office to ensure accurate and efficient processing. As part of a collaborative team environment, the Shipping and Receiving Clerk will work closely with all members of the RMA department and may occasionally interact with customers to support logistics and returns. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position. This position reports to the Customer Success Manager.

Requirements

Ability to accurately enter data into software programs.
Exceptionally organized.
Basic clerical skills
Strong customer service skills
Ability to work alone as well as within a small team effectively.
Excellent communication skills
High school diploma or GED

Responsibilities

Moving finished goods from manufacturing and warehouse for processing
Delivering FedEx shipping to the warehouse
Building finished goods boxes for products to be shipped in
Scanning and attaching supporting documents to RMAs
Maintain shipping supplies inventory.
Take Warranty Claim pictures upon receipt of incoming units.
Utilize and maintain the receiving process in NetSuite.
Maintaining Joy requirements in Ariba
Create Repair Sheets for Techs
Shipping process for all outgoing packages
RMA Creation
Manage the recycling of all waste and BER materials from the repair process.
Create CEP (direct exchange) Sales Orders and replace the customer’s core part with a new unit during the process.
Customer Service
Other duties as assigned

Benefits

First day coverage of all benefits - no waiting period
Premium free medical, dental and vision insurance – working spouse must take single major medical at their place of employment if offered
On-site health clinic
Basic Life (2x annual base salary at no cost)
Optional Life and Accidental Death and Dismemberment (AD&D) insurance
Short-Term and Long-Term Disability insurance (no cost)
401(k) Plan with up to an 8% company match
FSA for Health Care and Dependent Care
10 Paid annual holidays plus vacation time
Educational Reimbursement Program
Scholarship Program
Optional Gym Membership
ESports Room