Shipper Representative

Concept Logistics • Buffalo, NY

27d • $50,000 - $65,000

About The Position

As a Shipper Representative, you will be responsible for managing customer relationships and securing freight opportunities from both new and existing customers. This role leads a team of Carrier Representatives and Load Planners, oversees shipper operations, and serves as the primary escalation point for customer and operational issues. You will work closely with customers to understand their shipping needs while ensuring your team executes shipments efficiently and delivers a high level of service.

Requirements

• 2+ years of experience in the supply chain/logistics industry is required.
• Prior experience leading or supervising a team strongly preferred.
• Ability to negotiate, persuade, and motivate others.
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast-paced environment.
• Excellent problem solving and analytical skills.
• Ability to develop and maintain professional working relationships.

Responsibilities

• Work directly with customers to discuss shipping needs, transportation options, and pricing to secure and grow freight volume.
• Build and maintain strong customer relationships to support long-term partnerships and account growth.
• Create and maintain account plans, identify opportunities within customer networks, and ensure accurate load entry and shipment details.
• Collaborate with the Sales team on new business acquisition and onboarding of new customers.
• Lead, manage, and support a truck load team to ensure efficient freight coverage and execution.
• Manage daily workflow within the team to ensure loads are booked, covered, and tracked accurately and on time.
• Serve as the escalation point for customer, carrier, and operational issues raised by team members.
• Coach, develop, and support team members to promote strong performance, growth, and engagement.
• Ensure a positive, productive, and professional team environment.
• Work closely with the TL Operations Manager to align team performance with operational goals and service expectations.
• Promote an environment that supports diversity and reflects the company brand
• Other duties as necessary or assigned.

Benefits

• Stable work/life balance with consistent hours.
• Benefits package that includes medical, dental, and vision insurance and 401(k) with employer contributions.
• Paid time off, including major holidays and your birthday.
• Incentive opportunities.
• Great company culture – team environment, supportive leadership, company events, inclusive atmosphere, and MORE!
• Career growth and advancement opportunities.
• Casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees