Shipper-Receiver, Birkdale Center, Pottery Barn

Williams-Sonoma • Huntersville, NC

107d

About The Position

In this role, you will exemplify the highest level of customer service standards to both internal and external customers. You will assist management in planning for the receipt of shipments, determining cost-effective receipt methods and any additional staffing needs. Your responsibilities will include processing shipments as they are delivered and ensuring that inventory records are properly maintained. You will direct merchandise flow from the stock room to the sales floor, ticket and stock merchandise in the stock room, or prepare it for immediate distribution to the sales floor. Additionally, you will organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off-site locations, adjusting stocking procedures to ensure aisles and exits are clear and merchandise is stored according to company standards. You will also process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns. Maintaining an accurate record of merchandise stored at off-site locations is crucial, as is executing timely processing of donations and MOS merchandise. You will pack and log merchandise as required for shipments, ensure the stockroom is swept and clean with garbage removed and supplies organized, and complete tasks listed on the daily agenda or as assigned, which may include maintenance of the store, lighting, and cleaning. You may supervise and train stock associates and assist on the sales floor as needed, while complying with all company policies and procedures to minimize loss to the company.

Requirements

• 1-2 years stockroom experience
• 1-2 years customer service experience
• Basic product knowledge preferred
• Effective planning and time management skills to execute multiple tasks simultaneously
• Valid driver's license (where applicable)
• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate POS system
• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Responsibilities

• Exemplify the highest level of customer service standards to internal and external customers
• Assist management in planning for receipt of shipments to determine cost-effective receipt and any additional staffing needs
• Process shipments as delivered and ensure inventory records are properly maintained
• Direct merchandise flow from stock room to sales floor
• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor
• Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off-site locations
• Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards
• Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns
• Maintain an accurate record of merchandise stored at the off-site locations
• Execute timely processing of donations and MOS merchandise
• Pack and log merchandise as required for shipments
• Ensure stockroom is swept and clean with garbage removed and supplies organized
• Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning)
• May supervise and train stock associates
• Assist on sales floor as needed
• Comply with all Company Policy and Procedures
• Ensure all appropriate stockroom procedures are followed to minimize loss to the company

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers