Shipment Clearing Representative

The Suddath Companies • Jacksonville, FL

12d

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. Summary: Communicate with customers and vendors in order to schedule delivery of military shipments while providing excellent customer service

Requirements

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers
• High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent customer service and oral/written communication skills required.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of MS Word and MS Excel.
• Must have strong data entry skills.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include Close vision and Ability to adjust focus.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

Nice To Haves

• Prior experience in the moving industry preferred

Responsibilities

• Communicate and respond promptly with transferees and agencies regarding shipment’s arrival at destination warehouses
• Record/update computer system with notes regarding changes and communications with military members/transferees and agents
• Provide all necessary shipment information to client and government agencies
• Communicate with transferees and outside vendors of necessary shipment specifics or special needs
• Resolve transferee complaints and issues
• Complete all administrative procedures related to clients’ moves associated with the delivery portion of each move
• Interface with other department personnel regarding pricing or service related issues
• Maintain accurate records and audit documents for accuracy
• Ability to work overtime

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees