Shinola Watch Artisan / Individual Contributor (Store Artisan) - Somerset

Shinola- Retail•Troy, MI

2d•$18

About The Position

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years In addition to luxury timepieces, our team of artisans handcrafts premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store

Requirements

Willing to work nights, weekends and holidays to meet business needs
Strong customer service skills
Dexterity and attention to detail
Excellent written and verbal communications skills
Well organized and detail oriented
Self-starter
Flexible and adaptable to a high-change environment
Curious and optimistic
Must be 18+ years old

Responsibilities

The Artisan provides repair and engraving services to a variety of Shinola products.
Artisans are responsible for the handling and shipping of serviced watches and jewelry, customer care, and data capture through Salesforce.
The Artisan maintains active communication with the stores they service and acts as an intermediary for corporate partners to ensure repair and engraving best practices enhance the retail guest experience.
Completes watch repairs for assigned market in an efficient and timely manner.
Responsible for producing high quality service in an efficient and timely manner. This involves shipping and handling, customer care, and data capture.
Resolves customer service issues regarding engravings or watch repairs within their assigned market, which includes correspondence with customers, Shinola customer service, retail management, and carrier services.
Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner.
Is responsible for operational task completion; ordering supplies and submitting weekly reporting and email communication.
Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.
Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within
Other duties as assigned.