Shift Supervisor - PT

Hustler Hollywood•West Covina, CA

23d•Onsite

About The Position

Are you eager to grow in a fun and dynamic work environment? We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company! Earn Monthly Bonuses and enjoy Great Employee Discounts! SUMMARYThe Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisors primary duties consists of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork. We will never communicate with you via text message to discuss or schedule job interviews. We will never ask you for any personal information over the phone, via email or via text.

Requirements

Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising
The ability to stand/walk for extended periods of time
Must have ability to safely lift 50 lbs. without restrictions
Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean
Ability to use and climb ladders and/or step stools
Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)
The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
Noise level in the work environment is usually moderate to loud
Adult content environment
Must be at least 18 years old
At least 1 year of key holder experience in a retail setting preferred
Excellent verbal and written communication skills
Must be available to work weekends (Friday, Saturday, and Sunday)
Must commit to two store closings per week, including one being Friday or Saturday
Ability to utilize retail POS System & Inventory Scanner
Must be able to make change using American Monetary units
Ability to carry out detailed tasks and projects with minimal direction or supervision
Strong interpersonal skills and ability to build positive working relationships
Completion of the Shift Supervisor three month training program

Responsibilities

Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
Responsible for holding store keys to open and close without management as necessary
Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
Manages rest and meal break schedules and ensures that all zones are covered
Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
Assists with managing company standards of merchandise presentations, signage and displays
Escalates performance concerns to the Store Manager
Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
Assists with store security including checking bags and monitoring fitting rooms
Ensures that store staff are treated professionally, courteously and respectfully
Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
Adheres to and ensures compliance with all LP policies
Has full understanding/knowledge of inventory management procedures
Represents the company in a professional and positive manner
Other duties as assigned