Shift Supervisor - Burger King

Onvo•Jonestown, TX

1d•Onsite

About The Position

Onvo is a network of travel plazas, restaurants, and hotels with locations throughout Pennsylvania and New York. The Shift Supervisor (SS) is responsible for providing exceptional service to customers with an entrepreneurial, sales-driven spirit. A key priority includes assisting the GM/AM in the daily operation of the restaurant. Under the direction of the GM/AM, this position will also be responsible for maintaining inventories, cash control, restaurant appearance, and completing daily paperwork. The SS should strategically train and develop a productive store team whose primary focus is promoting the brand while offering exceptional customer service. The SS should inspire and encourage teamwork towards successfully achieving sales goals, upholding daily operations, and most importantly, creating a fun and energized environment. Onvo is passionate about convenience, providing the best experience for guests, and dedicated to exceptional service that is always quick, always kind, and always convenient.

Requirements

Ability to strategically train and develop a productive store team whose primary focus is promoting our brand while offering exceptional customer service
Background in customer service and hospitality or this is your first job in the industry

Responsibilities

Providing exceptional service to our customers with an entrepreneurial, sales-driven spirit for the company
Assisting the GM/AM in the daily operation of the restaurant
Maintaining inventories
Cash control
Maintaining restaurant appearance
Completing daily paperwork
Strategically training and developing a productive store team whose primary focus is promoting our brand while offering exceptional customer service
Inspiring and encouraging teamwork towards successfully achieving sales goals
Upholding daily operations
Creating a fun and energized environment
Assures a pleasant shopping experience for all customers
Responds to customer complaints and solicits customer feedback and input
Regularly coaches team to provide and maintain a consistent high level of customer service
Maintains a facility that is consistently “inspection ready” in all areas including food preparation, restrooms and all guest contact areas
Complies and maintains all Department of Health, internal company and brand inspection standards
Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas
Ensures compliance with operational standards, company policies, federal/state/local laws and ordinances
Responsible for establishing consistent high quality of food preparation and service while maintaining a professional restaurant image
Assists the GM/AM to ensure that the restaurant has a well-trained staff to meet and exceed operational standards
Maintaining inventories and store appearance
Treat inventory as if it is cash
Researching, discussing and reporting all inventory variances to the GM as early as possible
Making sure all storage areas are clean and products are well organized and labeled with the date received
Assists the GM/AM to ensure all shifts are covered and properly staffed
Coordinates daily assignments and activities of associates based on sales
Assures proper execution of all cash management activities, including accurate cash handling, credit card processing and safety procedures
Reporting any unexplained cash shortage over $5 to GM or District Manager (DM), Restaurants
Striving to be the best in the Brand
Keeping Restaurant in compliance with all Brand standards
Maintaining and ensuring a safe clean work environment
Passing all internal operations training and paperwork audit
Ensuring all brand sponsored inspections are at or above brand standards
Providing superior customer service to all of our guests