Qdoba Shift Supervisor | DTW Airport Location

Retail and Dining Positions•Romulus, MI

17h•Onsite

About The Position

Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service. Treats all team members with respect and dignity. Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance. Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience. Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth. Reviews, practices, and modifies as needed to continuously improve the guest experience. Supports General Manager to Identify and train internal candidates for Shift Supervisor positions. Assist in the training, of employees and ensures operations are executed per company operational standards. Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager. Assists the General Manager in using management information tools to analyze restaurant operational and financial performance. Helps identify trends and assist actions for improvement. Monitors costs and adherence to budget and restaurant goals. Complies with all State and Federal labor laws and regulations. The Shift Supervisor will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance,

Requirements

High school diploma or equivalent required
Must be at least 18 years old
6+ months of restaurant operations experience
Must complete Shift Supervisor training classes, and in certain states, must be ServSafe certified
Ability to communicate in English is required, Spanish comprehension is helpful
Fundamental reading, writing, math and computer/POS skills are required
Must have access to adequate transportation and complete the administrative driving requirement
May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds
May be required to operate/access equipment at standard heights while walking or standing during entire shift
Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours
Must be able to work weekends and holidays

Responsibilities

Ensuring restaurant cleanliness, maintenance, and excellent service
Treating all team members with respect and dignity
Following company guidelines and executing protocols for daily activities
Encouraging excellent guest service and food quality
Delivering long term sales growth initiatives
Supporting General Manager to Identify and train internal candidates for Shift Supervisor positions
Assisting in the training of employees
Interacting with guests and the community
Assisting the General Manager in using management information tools to analyze restaurant operational and financial performance
Monitoring costs and adherence to budget and restaurant goals
Complying with all State and Federal labor laws and regulations
Maintaining an outstanding work environment