Shift Supervisors – 988 Suicide & Crisis Lifeline (Mental Health & Communication Leadership)
About The Position
Lead the team that knows how to listen, respond, and act when it matters most. This is not a traditional counseling role. We’re looking for strong communicators and team leaders who can think clearly under pressure, make sound decisions, and support a team doing meaningful, real-time work. At Mental Health America of Greenville County, we answer the 988 Suicide & Crisis Lifeline, providing immediate support to people in emotional distress. As a Shift Supervisor, you’ll guide the people behind those conversations. You are: · The person people turn to when a situation gets complex · The one who can cut through noise and make decisions quickly · A coach who gives clear, direct, and constructive feedback · A steady, non-judgmental presence for both staff and callers You do not need to be a therapist. You do need to be an excellent communicator. Every conversation matters. And behind every conversation is a team that needs strong leadership, clear direction, and support. That’s where you come in.
Requirements
- 2+ years in human services, communication-heavy roles, or leadership roles
- 3+ years of supervisory, training, or team leadership experience
- Clear, direct, and effective under pressure
- Strong typing and computer skills (you’ll be multitasking systems)
- Able to assess situations quickly
- Makes thoughtful decisions with all data available
- Brings experience completing performance reviews and coaching staff
- Open to continuous feedback and able to give it constructively
- Values mental health and emotional well-being
- Approaches people with empathy and without judgment
Nice To Haves
- Experience in call center, crisis response, behavioral health, or similar environments preferred
Responsibilities
- Lead and support staff during calls, chats, and texts
- Provide real-time guidance in high-risk or complex situations
- Spend ~25% of time directly handling crisis communication (to include working the crisis line)
- Conduct performance reviews, quality assessments, and documentation reviews
- Give ongoing, honest feedback to help staff grow
- Monitor service levels and make quick, informed decisions
- Collaborate with EMS, law enforcement, and crisis teams when needed
- Model a non-judgmental, calm, and focused approach in all interactions
Benefits
- 100% employer-paid medical, dental, vision insurance, disability and life insurance for you!
- Generous Paid Time Off
- Retirement plan options with employer match
- Paid training in crisis communication and suicide prevention
- A team that values growth, feedback, and support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
