Shift Supervisor - Lafayette Store

Goodwill of Colorado • Lafayette, CO

5d • $20 • Onsite

About The Position

Goodwill of Colorado is seeking versatile and adaptable candidates with
experience to become our Shift Supervisors. Previous supervisory experience in
retail, restaurant, hospitality or similar industries is preferred for this
position. A successful Shift Supervisor will naturally become a top candidate
for career growth opportunities within Goodwill's Retail Division.

All applicants are required to attach a resume to their application in order to
be considered for this position.

Please Note: This supervisory position is full-time and will require open
availability (including evenings and weekends). Our Stores are open 9 am to 9 pm
Monday through Saturday and 9 am to 8 pm Sunday. Shifts for this position could
start as early as 7 am and go as late as 10 pm. This supervisory position is
full-time and will require open availability (including evenings and weekends).

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical,
and practical leadership of associates and teams across the entire retail
center.

Requirements

• A High school diploma or equivalent is preferred.
• Previous supervisory experience is preferred.
• Two (2) years’ retail experience is desired.
• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).

Responsibilities

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
• Manages breaks.
• Redirects staff/work teams to address call-offs.
• Coaches’ employees verbally and with initial write-ups.
• Provides input to reviews and terminations.
• Facilitates employee purchases.
• Assists in opening and closing procedures
• Responsible for the verification step related to the daily sales report paperwork.
• Responsible for counting drawers.
• Responsible for making change between drawers and safe.
• Assist with inventory process by counting, entering, and verifying.
• Ability to be on call for alarm notifications after hours.
• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
• Ensure E-Commerce product(s) are processed accurately and moving to E-Commerce efficiently.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
• Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Benefits

• This position is eligible for Daily Pay!
• Work today, get paid today!
• We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
• Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.
• In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED