Shift Supervisor

SSP America•Miami, FL

40d•$18•Onsite

About The Position

SSP America operates several restaurants throughout the Miami International Airport located in Miami, FL. Our restaurants include: Chick-Fil-A and Jackson Soul Food We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place. At SSP America, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles. Our Shift Supervisors are experts at a few things: Having warm, friendly smiles Respecting our customers Leading a shift to ensure all operational standards are met or exceeded Providing support and coaching to our teams Here are a few things you can expect as a Shift Supervisor at SSP America: Greet guests in a courteous and friendly manner Run shifts according to SSP standards and operating procedures Train new hires on operational standards and processes Complete opening, on-going, and closing checklists as required Provide support, coaching and direction to team to deliver business goals Other duties as assigned

Requirements

High School Diploma or equivalent
Minimum of 6 months of experience in the food & beverage industry
Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Excellent written and verbal communication