Shift Supervisor

Volunteers of America - Greater New York, Inc.•New York, NY

35d•Onsite

About The Position

The Shift Supervisor assists clients and guest ensuring that their requests are met. They coordinate the non-clinical needs of families and guest, by greeting, managing, maintaining security and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protect client rights, promotes client and coworker safety and clarify facility rules. Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty.

Requirements

High School diploma or GED with at least two years of relevant experience.
Must be able to perform diverse tasks with ease and maintain confidentiality.
Coordinator of Fire Safety & Alarms (F80)
Food Service Handler Certificate
Fire Guard (F02)
CPR/First Aid Certificate

Responsibilities

Responsible for all functions of the program when Program Director, Associate Program Director of Operations are not on-site.
Directs all front desk staff, private security workers and resident service workers activities to ensure adherence to policy and procedures.
Ensures client care, new intakes, and is main liaison between funder while on duty. Oversee client participation in daily program activities. Provide optimal customer service.
Ensure proper documentation of front desk activities.
Provide emergency assistance to residents as needed and supervise incident management system.
Monitor building safety.
Conduct rounds at residence as assigned