Shift Supervisor

Old Colony YMCA • Brockton, MA

4h

About The Position

The Old Colony YMCA Brockton Boy's Detention Program is seeking a dedicated and
experienced Shift Supervisor to oversee the daily operations of our residential
detention Program. Under the supervision of the Shift Administrator, the Shift
Supervisor is responsible for the overall management and coordination of
activities during their assigned shift. This role ensures strict adherence to
program policies and procedures by the Youth Care Advocate staff and provides
direct supervision and support to these team members. The Shift Supervisor plays
a key role in maintaining a safe, healthy, secure, and clean environment for all
youth, ensuring that each individual is treated with respect and dignity to
promote their self-worth and personal development. Additionally, the Shift
Supervisor is expected to lead by example and demonstrate strong leadership,
crisis management skills, and a trauma-informed approach to working with at-risk
youth, consistently upholding and demonstrating the core values of caring,
honesty, respect, and responsibility.

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree in Criminal Justice, Psychology, Social Work, or related field preferred.
• Minimum of 2 years of experience in a residential, juvenile justice, or similar youth care setting.
• At least 1 year of supervisory experience preferred.
• Strong understanding of trauma-informed care, de-escalation techniques, and behavioral interventions.
• Ability to remain calm and make effective decisions under pressure.
• Excellent communication, documentation, and leadership skills.
• Complete CPR/First Aid, Crisis Prevention Intervention (CPI) and all other OCY, DYS and EEC training requirements.

Responsibilities

• Supervise direct care staff during assigned shifts.
• Ensure facility operations are in compliance with all OCY, DYS and EEC policies, procedures, and state licensing requirements.
• Oversee safety and security protocols, including headcounts, incident reporting, and emergency procedures.
• Serve as the on-site leader during the shift, making real-time decisions and providing crisis intervention as needed.
• Monitor staff performance and provide guidance, coaching, and accountability.
• Facilitate shift change communication, ensuring accurate documentation and follow-through on critical matters.
• Support the implementation of behavior management plans.
• Conduct regular walkthroughs of the facility to ensure a safe, clean, and structured environment.
• Collaborate with clinical, educational, and administrative teams to support youth progress and program goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED