Shift Supervisor

Meow Wolf•Grapevine, TX

14h•Onsite

About The Position

At Meow Wolf, our Shift Supervisors are critical frontline leaders who ensure the daily magic runs smoothly. As the Manager on Duty (MOD), the Shift Supervisor supports operations across Guest Services, Retail, Food & Beverage, Security, and Facilities. They act as a key connector between departments, provides onsite management to team members, and uphold safety, guest experience, and Meow Wolf values.

Requirements

1–2 years of supervisory experience, preferably in a high-traffic guest-facing environment (museum, FEC, theme park, hospitality, etc.)
Experience across multiple operational functions such as customer service, retail, food service, or facilities
Strong communication, de-escalation, and leadership skills
Ability to stay calm, prioritize tasks, and lead by example in a fast-paced, unpredictable environment
Proficient with or willing to learn POS and scheduling platforms
Must be 21+ with the ability to obtain or maintain any local licensing required for alcohol service (TIPS, Food Handler, etc.)
Must be available to work a flexible schedule, including evenings, weekends, and holidays

Nice To Haves

CPR/First Aid certification preferred
Bilingual (English/Spanish) a plus.

Responsibilities

Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Serve as the Manager on Duty (MOD), acting as a visible and engaged leader who ensures safety, operational flow, and a high-quality guest experience throughout the exhibition.
Provide on-the-floor coaching and support to hourly team members, promoting teamwork, accountability, and guest-first service.
Respond to operational issues, guest escalations, and minor emergencies, escalating when appropriate and handling sensitive matters with discretion and confidentiality.
Monitor and manage hourly labor usage, staff breaks, and shift transitions to align with daily staffing plans and guest volume. Adjust coverage as needed in real time.
Maintain a clean, organized, and fully operational environment by overseeing exhibit readiness, cleanliness, lighting, sound, and general functionality. Escalate maintenance concerns and ensure the exhibit is show-ready at opening and close.
Support frontline operations by jumping in to assist with admissions, retail, food & beverage, and housekeeping tasks as needed.
Receive, unload, stock, and manage inventory levels to ensure smooth shift operations.
Enforce POS procedures and assist with end-of-day reporting and reconciliation.
Document and communicate shift updates, incidents, and operational issues to relevant departments using established reporting tools.
Foster cross-department collaboration and uphold Meow Wolf’s culture of belonging, creativity, and safety.
Lead staff training, onboarding, and mentoring following department SOPS.
Other duties as assigned.