Shift Supervisor

Flynt Management Group•Chicago, IL

1d•Onsite

About The Position

The Shift Supervisor supports the Store Leadership Team when a manager is not present on the sales floor. Key responsibilities include supervising store staff, ensuring high levels of customer engagement, and driving sales. This role requires representing the brand professionally, engaging customers, maintaining store standards, and fostering teamwork. The company is experiencing significant growth and is looking for dedicated, ambitious, and enthusiastic individuals eager to grow with them.

Requirements

Ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
Must be at least 18 years old
Excellent verbal and written communication skills
Must be available to work weekends (Friday, Saturday, and Sunday)
Must commit to two store closings per week, including one being Friday or Saturday
Ability to utilize retail POS System & Inventory Scanner
Must be able to make change using American Monetary units
Ability to carry out detailed tasks and projects with minimal direction or supervision
Strong interpersonal skills and ability to build positive working relationships
Completion of the Shift Supervisor three month training program

Nice To Haves

At least 1 year of key holder experience in a retail setting preferred

Responsibilities

Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
Responsible for holding store keys to open and close without management as necessary
Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
Manages rest and meal break schedules and ensures that all zones are covered
Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
Assists with managing company standards of merchandise presentations, signage and displays
Escalates performance concerns to the Store Manager
Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
Assists with store security including checking bags and monitoring fitting rooms
Ensures that store staff are treated professionally, courteously and respectfully
Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
Adheres to and ensures compliance with all LP policies
Has full understanding/knowledge of inventory management procedures
Represents the company in a professional and positive manner
Other duties as assigned