Shift Supervisor

MilkShake Factory Walpole•Walpole, MA

30d•$16 - $19

About The Position

Welcome to Milkshake Factory - where happiness is handcrafted one shake at a time! We're on a mission to become the premier milkshake and chocolate destination in Greater Boston. If you're ready to whip up joy with every shake, master the art of chocolate making, deliver world-class customer service, and grow with an exciting new brand, you've found the perfect fit. Since 1914, we've been perfecting our craft, and now we're bringing our century-old legacy to Greater Boston! With 11 family owned locations in Pittsburgh, our first Massachusetts store marks the beginning of something sweet - and we can't wait to share it with you. Come be part of our story! POSITION OVERVIEW Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Requirements

Strong communication skills, interpersonal skills, and exceptional customer service skills
Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
Ability to judge and appropriately react to business activity to ensure labor management
Attention to detail and safety requirements
Manual dexterity and good hand-eye coordination
Previous customer service and cash-handling experience
Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
High school diploma or GED
Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

Responsibilities

Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity.
Take charge of opening and closing duties, both solo and by rallying the team.
Dive into Team Member training, providing clear feedback and coaching vibes.
Keep the store manager in the loop on Team Member performance.
Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves.
Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards.
Keep that cool demeanor intact when smoothing out customer complaints.
Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
Safety first! Execute all tasks with a safety mindset.
Stay on top of food safety and quality.
Most importantly - have fun while creating unforgettable experiences!