Shift Supervisor

PACCAR•Grand Prairie, TX

21d•Onsite

About The Position

This role supervises and oversees the shop service personnel to attain high levels of quality, morale, safety, and efficiency within the Branch’s maintenance team. This role supervises the technician team to achieve maximum efficiency when conducting maintenance and repairs to customer vehicles and shop equipment, for a designated shift. Additionally, this role will include invoicing, reviewing repair orders, may perform technician work as needed and fulfill Service Manager duties in their absence. This role reports to the Service Manager.

Requirements

Three or more years of supervisory experience
Five or more years of diesel mechanic shop experience
Valid CDL with good driving record preferred.
Extensive knowledge of diesel mechanics.
Possess the physical abilities, without limitations, to perform duties of full job description.
Able and willing to work varying shifts and locations.
Supervision skills in previous role or Supervisory experience preferred
Strong Leadership, organizational and planning abilities; and excellent analytical and problem solving skills are essential
High school diploma; some college preferred.

Responsibilities

Responsible for managing and training direct reports in accordance with shop objectives to meet business goals.
Establish group and individual accountability: assign work, approve shift time (including overtime), track goal attainment by direct reports, and provide leadership and development as required to achieve business results
Determine and continually improve staffing utilization within department
Manage personnel-related issues, including disciplinary action, performance evaluations, etc. Consult with Company Store Service Manager and Branch Manager as necessary
Review Quality of Work within Service Shop to include:
Review PM records and performs management inspections to ensure units are being serviced according to PLC policy.
Certify that work performed is properly recorded on shop repair orders, including time, parts, tires and material.
Ensure that fuelers are performing the 10-point inspection.
Observe lead technician, general technician, and fueler employees perform key duties to uncover opportunities to provide coaching and feedback that improves employee performance
Ensure maximum warranty recovery by closely monitoring and improving the warranty submittal processes.
Promotes a safe, clean, and organized culture through the following; ensures adherence to safety procedures, shop cleanliness standards, uniforms requirements, and attendance policies.
Coordinate the preparation of new and sold vehicles for placement in or out-of-service.
Ensure that environmental guidelines and OSHA standards are followed.
Handles all interaction with drivers and customer communication during their shift.
Fulfill Service Manager’s duties as needed in their absence.

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is also eligible for a holiday gift.