Shift Supervisor

MilkShake Factory Stone Oak•San Antonio, TX

31d•$10 - $15

About The Position

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun, bring a smile to people’s face, and master the art of desserts, look no further – you've found your place. We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: Deliver Joy: Delivering an exceptional guest experience is at the heart of what we do. We’re all about those memorable moments that keep people coming back for more. Growth: Embark on a journey with us where our goal is to give you opportunities to grow and develop. Work with a Great Team: We’re all about people, and that starts with a collaborative, supportive environment where every team member shines. Shift Shakes: Enjoy the best shakes on the planet every shift you work. Become a Chocolate Expert: Develop into a chocolate making, and tasting, expert – other chocolates will never taste the same. Great Pay For Great Work: Your hard work deserves recognition. Tips are added on top of your base pay. Come shake things up with MilkShake Factory! Apply today and be part of the joy we're serving up. POSITION OVERVIEW Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Requirements

Strong communication skills, interpersonal skills, and exceptional customer service skills
Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
Ability to judge and appropriately react to business activity to ensure labor management
Attention to detail and safety requirements
Manual dexterity and good hand-eye coordination
Previous customer service and cash-handling experience
Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
High school diploma or GED
Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

Responsibilities

Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity.
Take charge of opening and closing duties, both solo and with a team.
Dive into Team Member training, providing clear feedback and coaching.
Keep the store manager in the loop on Team Member performance.
Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
Boost those sales with your creative flair—sampling and product recommendations to maximize average ticket charge.
Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates.
Keep that cool demeanor intact when smoothing out customer complaints.
Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
Maintain a clean and welcoming store environment for guests.
Dive into the retail magic, prepping the environment for promotions with seasonal vibes and rotating products.
Ensure the team follows cash management policies flawlessly.
Safety first! Execute all tasks with a safety mindset.
Stay on top of food safety and quality, reporting any issues to the store manager.
Most importantly - have fun while creating unforgettable experiences!