Shift Supervisor

Story Cannabis•Lake Havasu City, AZ

About The Position

As a Shift Supervisor, you will play a key role in leading daily operations and ensuring every guest has a positive and enjoyable customer experience. You’ll guide and support the retail team through active floor leadership, setting the tone for exceptional customer service, accuracy, and teamwork. From overseeing transactions and compliance procedures to coaching team members and maintaining store standards, you’ll help create a smooth and successful operation within the store.

Requirements

Minimum High School Diploma or G.E.D equivalent required.
1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment.
Proficiency with POS systems and basic computer applications.
Must be over 21 years of age.
Can legally work in the United States - all documentation required.
Excellent customer service and communication skills.
Must have a valid State-Issued ID or U.S. Passport.
Must have reliable transportation.
Must have no scheduling restrictions.
Employment offers are contingent upon successful completion of all pre-employment background checks.
Must have the ability to push, pull, or lift a minimum of 50 pounds.
Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.

Nice To Haves

Marijuana knowledge strongly preferred.

Responsibilities

Serves as a resource for questions or issues from staff and customers.
Oversee onboarding for all new retail associates.
Assists with tracking of daily and monthly inventory.
Assist with restocking the sales floor with cannabis and non-cannabis products.
Open and close the store as needed.
Assist the Management team.
Provide exceptional customer service in accordance with established standards.
Develop and maintain rapport with our customers, vendors, service providers and staff.
Recommend, select, and help locate the proper product for customers, depending on their individual needs.
Explain the effects of different types of cannabis to customers and patients clearly and effectively.
Ensure strict controls to protect organizational assets at the direction of management.
Set up and break down display cases per company standard.
Ensure phone calls and online orders are addressed in a timely manner.
Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
Maintain a positive work environment conducive to trust and respect.
Maintain strict confidentiality in compliance with HIPAA guidelines.
Perform other related work as required.