Shift Supervisor

Sweetwaters of Bridge Park • Dublin, OH

27d • $18 - $20

About The Position

We are looking for a Team Leader dedicated to delivering excellent guest service, delicious beverages, as well as managing shift team members. Leadership and supervisory experience required.

Requirements

• Leadership and supervisory experience required.

Responsibilities

• Practicing, upholding and implementing Sweetwaters’ mission, vision and core values.
• Ensuring drink recipes are followed and beverages are prepared with consistency.
• Developing and nurturing a team environment while overseeing and ensuring tasks are completed.
• Adhering to operating standards as set forth in the Team Member Manual.
• Filling shifts and managing schedule changes.
• Participating in cafe meetings, as well as one on one meetings with supervisors.
• Timely informing supervisors of any team member, guest and/or café issues that require attention.
• Motivates the Team to deliver excellent guest service and sets shift goals.
• Directs Team members to execute their roles including side jobs while fostering an environment of teamwork.
• Educates guests on beverage choices, as well as food options provided by local vendors.
• Coaches the Team on educating guests on beverages and food, suggestive selling and prompting guests to join the loyalty program, i.e., Sweet Rewards.
• Communicates with the Team by giving clear directions and follows up on completion.
• Monitors guest flow and adjusts the shift staff as necessary.
• Ensures the Team is informed of new information and changes as directed by supervisors.
• Solves guest issues successfully and quickly.
• Models exemplary behavior and attitude.
• Manages each role and able to fill any role to run a smooth shift.
• Verifies and inventories all shipments and product deliveries. Dates and rotates inventory.
• Ensures great guest atmosphere including cleanliness.
• Responsible for counting down the cash drawer with accurate documentation, as well as monitoring the Team for correct cash handling procedures.

Benefits

• We offer a competitive hourly wage ($18.00 - $20.00, includes tips) and the opportunity for further responsibility that includes pay increases
• Flexible work hours
• Tight-knit team in a fun work environment

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed