FT- Shift Supervisor- Williamsville, NY
About The Position
We are searching for friendly and energetic full-time Shift Supervisors at our locations in Williamsville, NY for mornings (6am-2pm) & afternoons (1pm-9pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant. To be successful as a Shift Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Shift Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. Summary/Objective: Reporting to the Restaurant Manager(s) is responsible for managing restaurant shift operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing hourly employees, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. Job Description The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Requirements
- High school diploma or GED (must be at least 18 years of age)
- Minimum of 3 months previous food service management experience
- ServSafe Manager Certified
- Strong problem-solving, organization, and time management skills
- Excellent knowledge of Tim Hortons products and procedures
- Action and results-oriented mindset
- Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
- Excellent communication skills (written, verbal, composure)
- Regular and predictable attendance is an essential function of this job.
- For full-time position, Shift Supervisors are expected to work a minimum of 37.5 hours per week. The maximum number of hours is generally 40, unless over-time is approved by a District Supervisor.
- For part-time positions, Shift Supervisors are expected to work a minimum of 16 hours per week and a maximum of 39 hours per week.
Responsibilities
- Overseeing the activities of restaurant staff
- Expediting customers' orders as needed
- Maintaining a clean, well-run restaurant
- Exercising effective management skills
- Taking necessary disciplinary actions to address poor staff performance
- Achieving exceptional customer service
- Ensuring that customers have a pleasant restaurant experience
- Managing restaurant shift operations
- Overseeing hourly employees, facilities, and equipment
- Lead by example in demonstrating and reinforcing positive customer service behaviors
- Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
- Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day
- Be flexible on the floor to troubleshoot and address any issues as needed
- Pre-screen and interview employees to fill various openings
- Support the restaurant's training program and ensure employees have the necessary tools and support
- Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking corrective action when necessary
- Stay updated on health and safety regulations and employment legislation
- Provide ongoing performance feedback to management about any issues with operations.
- Ensure proper merchandising of products
- Promote the principles of REV standards
- Evaluate and focus on areas requiring greater performance from employees
- Maintain a productive and safe work environment, following all company operating, food safety, security, health andsafety, and employment standards
- Monitor food flow and equipment maintenance to serve safe food to customers
- Stay informed of new information through available resources
- Monitor and promptly respond to company email messages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
