Shift Supervisor - Mkt Square

Primanti Bros•PIttsburgh, PA

About The Position

Come and join a winning team here at Primanti Bros. where we are not just another sports bar, not just another family-friendly restaurant, and not just a sandwich shop. Be a part of an iconic brand originating in Pittsburgh, PA that is just a little bolder and with a little more attitude than most! Our brand is built on three core values: being FANATICAL about our guests, fostering a sense of unity as we are GREATER TOGETHER , and BUILDING ON OUR TRADITIONS to deliver a unique and unforgettable experience. We offer very competitive wages, with tip pool eligibility, a wide array of healthcare benefits upon eligibility, paid PTO upon eligibility, flexible scheduling to suit your life, a fun environment, free meals, and a place to grow your career. SHIFT SUPERVISOR PRIMARY OBJECTIVE Key Coaches perform customer service functions while helping to support the running of a clean, safe environment and maintaining the highest quality standards with beverages, food, and Fan service.

Requirements

Ability to read and write English.
Ability to verbalize and clearly respond to Fans and Players.
Stands/walks 100% of the shift.
Reaches, bends, stoops, and wipes frequently.
Lifts and carries up to 50lbs, up to 20 times per shift; places these items on high shelves and in walk-in cooler and/or freezer.
Works frequently in damp, hot work environment.
Works with an open flame.
Uses sharp knives and utensils.
May use slicers or other kitchen machinery.
Ability to hold items with hands (knives, pans) for extended periods of time, with up to 5lb of weight.

Responsibilities

Carries out a customer service position function throughout each shift (serving, bartending, cooking, running take-out, greeting, etc.).
Opening and closing the restaurant.
Trains potential Players.
Provides direction to Players in real-time during the shift.
Assists management team with daily financial responsibilities (cash handling, daily deposits, authorizes comps & voids, etc.)
Investigates and resolves food quality and service complaints in real-time.
Oversees cleaning and maintenance of equipment and facility to ensure that all health and safety regulations are adhered to.
Rectifies any Fan complaints.
Operates a computer and all associated hardware (MS Office, internet, LMS…) or systems.
When needed, minimum administrative responsibilities relating to restaurant functions during the shift.
Performs other duties as needed however, plays no part in the personnel process (interviewing, hiring, promotions, terminations, etc.