Shift Supervisor - Clayton Donation Center

Goodwill of Colorado • Denver, CO

2d • $21

About The Position

Goodwill of Colorado is seeking versatile and adaptable candidates with
experience to become our Shift Supervisors. Previous supervisory experience in
retail, restaurant, production, manufacturing, warehousing or similar industries
is preferred for this position. A successful Shift Supervisor will naturally
become a top candidate for career growth opportunities within Goodwill's Retail
Division.

All applicants are required to attach a resume to their application in order to
be considered for this position.

Please Note: Our Donation Centers are open 9 to 5 pm daily. This supervisory
position is full-time and will require open availability (including weekends).

Pay - $21.29 per hour. This position is eligible for Daily Pay! Work today, get
paid today! We’ve partnered with DailyPay, a voluntary benefit to offer
employees access to their pay on their own schedule. Full Time employees in our
Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental,
Vision, Retirement, Long Term Disability, Short Term Disability, Life and
Accidental Death and Dismemberment, Flexible Spending Accounts and several
voluntary supplemental benefit offerings. In addition, these positions are
eligible for paid time off in the form of vacation, sick, holiday, floating
holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public
Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Shift Supervisor, Stand Alone Attended Donation Center (ADC), is responsible
for providing high-level operational leadership across all aspects of the ADC.
This role ensures the efficient and safe handling of donated goods, supervises
staff, maintains customer service standards, and supports the mission of
Goodwill of Colorado through effective team and task management.

Requirements

• A High School diploma or equivalent is preferred.
• Minimum six (6) months of proven supervisory experience.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to train and work with diverse teams.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG,) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to maintain confidentiality and follow organizational policies.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Must be able to work in various outside weather conditions with varying outside temperatures.

Nice To Haves

• Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred for this position.
• Two (2) years of customer service experience is preferred.
• Strong work ethic, self-starter, problem-solver, and team player.

Responsibilities

• Provide leadership, training, and support to all subordinates/staff.
• Manage breaks and redirect staff/work teams to ensure operational coverage.
• Coach employees and collaborate with management on performance evaluations.
• Coaches’ employees verbally and provides input to management on employee disciplinary actions and terminations.
• Ensure continuity of operations and open communication across all levels.
• Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer, if applicable, while following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site, as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Oversee loading/unloading of trucks.
• Ensure accurate sorting and safe handling of donated goods.
• Maintain a work-ready environment and assign tasks throughout the day.
• Assist in inventory processes including counting and verification.
• Ensure proper use and certification of equipment such as pallet jacks, walkie stackers, and forklifts.
• Maintain operational knowledge to manage the ADC in absence of senior management.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.
• Serve as the first escalation point for customer complaints.
• Oversees customer service standards are meeting business objectives.
• Act as point of contact for donation acceptance decisions.
• Adheres to training guidelines, monitors and assist in training employees, including those with disabilities.
• Ensure cross-training and proficiency in ADC procedures.
• Demonstrate strong organizational and time management skills.
• Ensures accuracy of records and reports of donation count daily.
• Communicate pertinent information to management.

Benefits

• This position is eligible for Daily Pay!
• Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.
• In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees