Overnight Shift Supervisor Phx Dining Room

St Vincent De Paul • Phoenix, AZ

6d • $23 • Onsite

About The Position

As a Shift Supervisor at St. Vincent de Paul’s shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shift—ranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment. This role demands a proactive, organized, and calm leader capable of adapting to a fast-paced atmosphere while ensuring the well-being of residents around the clock.

Ideal Candidate:
You are a proactive, quick-thinking, and dependable leader with proven experience in shelter/housing environments. Thriving in fast-paced settings, you possess strong organizational and communication skills and a genuine passion for supporting vulnerable populations. You are highly resourceful, capable of multitasking and managing emergencies efficiently to maintain a safe, welcoming, and supportive environment for both residents and volunteers—even in unexpected or challenging overnight situations.

Requirements

• Experience: Minimum of one year working with vulnerable populations in a shelter or similar environment.
• Education: High school diploma or GED.
• Skills: Strong communication, organizational, and interpersonal skills.
• Technical: Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly.
• Certification: Current Level One Fingerprint Clearance Card or the eligibility to obtain one before first day of employment.
• Physical: Ability to stand, walk, lift up to 30 pounds, and perform other physical tasks as needed during various shifts.

Responsibilities

• Team Leadership: Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift.
• Operational Guidance: Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols.
• Crisis Management: Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns.
• Operations: Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation / maintenance / transition and clean up of sleeping areas.
• Administrative Oversight: Maintain accurate records and logs in appropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property.
• Facility Standards: Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean-ups as they arise. Report situations promptly according to proper protocol.
• Volunteer Engagement: Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation.
• Organizational Alignment: Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP’s culture of “Let None Be Lost.”
• General Duties: Perform other duties as assigned by Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED