Shift Supervisor

Trulieve

8h•Onsite

About The Position

Trulieve is a fast-growing company in the cannabis industry, dedicated to providing patients with relief through hand-grown products designed to alleviate symptoms of serious medical conditions. The company emphasizes natural processes and compassionate care, with specially trained staff working with physicians to ensure correct products and dosages. As a Shift Supervisor, you will support and partner with the General Manager and Assistant Managers, primarily focusing on motivating and mentoring retail team members. This role involves inspiring the team to create a welcoming environment and drive sales, aiming to make Trulieve the #1 dispensary. The position requires strong communication, interpersonal, leadership, and motivational skills, along with high customer service expectations and conflict resolution abilities.

Requirements

Must be at least 21 years of age
Must have prior cash handling experience
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
Strong attention to detail; time-management, prioritization, and organizational skills
Must possess the ability to train, develop and evaluate a patient consultant team
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
Must be computer literate
Must possess the mental and physical capacities necessary to perform the job duties
Must possess a valid driver’s license and a clear driving record
Must be able to pass a level comprehensive background record check and drug screening
Must be able to move intermittently throughout the workday
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility
Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance

Nice To Haves

Minimum of an associate degree is preferred
Management experience, preferably in retail and/or customer service area is a plus

Responsibilities

Supervisory and lead responsibilities in the retail setting to support the General Manager and Assistant Managers
Provide management and administrative support to the General Manager and Assistant Managers
Lead by example in providing strong customer service and driving sales to meet daily sales goals
Working knowledge of retail business operations including management of payroll and controlling expenses such as shrink and cash shortages
Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts
Support and partner with management on all functions of the business
Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
Ability to assist with customer and employee issues, including but not limited to returns, exchanges, complaints, suggestions, and compliments
Administrative duties to include working with POS system and reporting
Advanced product knowledge, with ability to disseminate to and mentor associate staff members
Ability to follow all SOPs in the dispensary environment across all departments
Thorough knowledge, and ability to train all state specific SOPs to the staff
Balancing cash registers and cash handling duties
Support and partner with store management team on employee communication and recognition to promote positive team interactions
Involved in entire training of new employee process, as well as ongoing training and development of associate staff
Create and maintain a positive work environment on the sales floor and amongst all team members by approaching the job with a positive attitude
Participate in ongoing education and professional development opportunities
Seek to improve, learn, and progress throughout employment as well as encouraging others on the team to do so
Work collectively and respectfully with other team members
Additional duties as assigned by management