Shift Supervisor - Chicago

Blue Bottle Coffee•Chicago, IL

23h•Onsite

About The Position

A Shift Supervisor at Blue Bottle is a key leadership role focused on delivering exceptional hospitality, elevating the coffee experience, and maintaining high Cafe standards to achieve business objectives. This position fosters a culture of continuous learning, inspiring and motivating team members to refine their skills and enhance performance. While a position of influence, the Shift Supervisor operates without direct reports, leveraging leadership to drive collaborative efforts and collective success within the team.

Requirements

6 months to 1 year of supervisory experience or experience in team leadership
Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire
Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire
Basic math and computer skills
A flexible schedule and are available to work mornings, evenings, weekends, and holidays

Responsibilities

Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives
Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success
Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency
Execute essential operational support duties such as ordering, receiving, and managing inventory
Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation
Facilitate the onboarding and training of new team members, ensuring seamless integration into the team
Assume responsibility for cash handling and daily deposits
Promptly address guest concerns within the Cafe
Report incidents of illness and injury as per protocol
Provide guidance to team members on new menu offerings and operational procedures
Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives
Consistently prepare and serve beverages and food items to the highest quality standards
Take charge of supervising high-performing team members
Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind
Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee
Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

Benefits

Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
Best-in-class coffee training and continuing education
Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
401(k) plan
Paid time off & paid volunteer hours
50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
2 free drinks during shifts for cafe team members
Flexible spending account & commuter benefits
Employee Assistance Program
Additional benefits information