Shift Supervisor

THIRTEENTH FLOOR ENTERTAINMENT GROUP•Philadelphia, PA

4d•$22•Onsite

About The Position

We are seeking an experienced, organized, and enthusiastic full-time candidate eager to join our organization as a Sales Supervisor. You will play a key role in assisting the leadership team of a facility within our nationwide portfolio of entertainment assets that includes Immersive Interactive Experiences, Haunted Attractions, Halloween Festivals, Escape Rooms, and Axe Throwing. We are looking for a motivated, results-driven individual to help lead our Operations and Sales teams, as well as assist the management team in overseeing sales operations and overall functions. To be successful in this role, you should be a thoughtful leader and team player. This role reports to the Facility Operations Manager. The Sales Supervisor trains, manages, and implements company policies to motivate our Operations and Sales team, while also serving as Manager-on-Duty (MOD), responsible for supervising staff and ensuring smooth day-to-day business operations. This role also plays a key part in leading the Sales team, with oversight of the box office, gift shop, and overall sales operations.

Requirements

1 year of leadership experience working in an interactive exhibit, theme park, live event, museum, restaurant, haunted house, or gallery environment is a plus.
Demonstrated strong interpersonal skills with a thorough understanding of professional business ethics, decorum, and social skills.
Highly organized with strong time management and project management skills; able to prioritize tasks effectively and adapt to changing needs.
Willingness and availability to work flexible hours, including weekends, holidays, and late nights.
Positive, proactive, and solution-focused mindset.
Committed to fostering a healthy internal culture that promotes employee retention and professional growth.
Successful completion of company background screening and reference checks.
Reliable transportation required.
Ability to thrive in a fast-paced work environment.
All applicants must be 18 years old or older and sign a non-disclosure agreement.

Responsibilities

Take the lead on all cash handling procedures, including weekly safe counts, bank deposits, and change pickups.
Schedule and conduct monthly merchandise inventory.
Collaborate with the Exhibits Director and General Manager on visual merchandising and signage for both the box office and gift shop.
Assist the General Manager in monitoring merchandise replenishment and implementing effective sales strategies.
Maintain organized merchandise backstock and storage in the Loading Bay and Workshop areas.
Manage the Square POS system by entering new inventory, creating and updating categories, and making necessary adjustments.
Oversee general operational needs of the box office and gift shop, including supplies and office materials.
Coordinate with the F&B Supervisor to ensure proper maintenance and functionality of vending machines.
Support the management team in training and supervising front-of-house staff (Exhibit Guides, Admissions/Sales, Clean Team, and Security), while upholding company policies and fostering a motivated work environment.
Ensure team members fully understand their roles, responsibilities, and operational procedures.
Assist in the creation and management of sales staff schedules for daily operations and special events.
Monitor attendance, track performance, and identify trends across Operations and Sales teams.
Contribute to staff development through regular coaching, consistent feedback – both positive and constructive – and issuing corrective actions when appropriate.
Assist in creating and managing staff schedules for regular operations and special events as necessary.
Day-to-day – ensure all exhibits, systems, box office/gift shop and infrastructure are in good working condition, clean, and present a professional image at all times
Carry out Manager-on-Duty (MOD) responsibilities, including opening and closing the building, operating registers in the box office and gift shop, overseeing front-of-house staff, setting daily priorities, completing MOD checklists, conducting exhibit walk-throughs, completing incident reports, and delivering exceptional customer service.
Ensure all opening and closing procedures are properly executed according to company protocols.
Learn, follow, and uphold all safety, quality, and department-specific policies, including standard operating procedures (SOPs), while maintaining accurate records as required.
Submit all internal paperwork accurately and on time.
Step in and support wherever needed. Sales is one part of a larger team, and success at Otherworld depends on everyone working together and pitching in when needed.
Foster a collaborative work environment where front-of-house staff work seamlessly together to deliver a world-class guest experience.
Welcome guests with professionalism and warmth.
Address and resolve guest concerns using our customer service platform, ZenDesk.
Utilize our ticketing system, Ticketure, to assist with admissions and transactions.
Interact with guests throughout their visit to ensure a positive and memorable experience.