Shift Supervisor

Services For The Underserved, Inc.•New York, NY

74d•$43,000 - $48,000

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About The Position

SCOPE OF ROLE: The Shift Supervisor provides supervision and training to residential aides and community coordinators.

Requirements

High School Diploma or GED required
2+ years of experience in Security or Building Maintenance is required.
Ability to provide crisis intervention utilizing good interpersonal skills with a high level of maturity and responsibility
Experience in office management and/or staff supervision is required.
Experience working in a large residential/institutional setting with a special need’s population is required.
Strong writing, interpersonal, and organizational skills required.
F-80 is required for Family Shelters upon hire; for Adult Shelters within 6 months of employment.

Nice To Haves

NYS Driver’s License preferred
Bilingual English/Spanish speaking preferred

Responsibilities

Supervision includes, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance; coordinating work schedules, timesheets and requests for time off; coordinating work assignments; evaluating paperwork and documentation including the Security Log and Maintenance Work Order Logbooks; coordinating security and maintenance staff training, development and evaluation.
May be required to fulfill duties of residential aides and/or custodial personnel in their absence.
Responsible for maintaining fire safety which includes:Coordinate Fire Safety plan and training all staff on Fire Safety Procedures and Building Evacuation.Coordinate monthly fire drills and maintaining fire drill logs.Periodic building inspections checking for any fire safety hazards or violations and all systems related to fire prevention (centralized fire alarm panel, sprinkler system, smoke detectors and fire extinguishers).Coordinate servicing and documenting service/inspections of all fire safety equipment.Provide all new program clients with written fire safety and prevention information.
Perform administrative duties as requested, including but not limited to:Complete transfer paperworkComplete intakes with new clientsCompete Incident ReportsMaintain visitor logbooksMaintain vehicle sign outs sheetsMaintain roster in CARES and accurately record beddingMaintain mail logsCorrespond via email
Establish and maintain appropriate staff/client boundaries and direct clients to the appropriate staff or department in order to address their needs.
Communicate regarding incidents and client observations and interactions with Facility Manager, Case Managers, Senior Case Managers, Director of Social Services and Program Director as needed.
Assist with new family arrivals, apartment turnovers and complete intakes and program orientation.
Monitor client behavior to ensure compliance with House Rules, Program Policies, and Procedures.
Monitor facility exterior and interior to ensure client safety, prevent damage and/or theft of agency property, and to prevent fire or other emergency/crisis situations.
May be responsible for cleaning program areas after or before usage.
Assist with move outs, curfew violators and new residents. Complete intakes with new residents.
Provide guidance to clients in proper upkeep of living quarters, personal hygiene and grooming, appropriate attire, attendance at meals, in-house workshops, and participation in other support service activities.
Maintain, prepare and distribute hygiene supplies, donations and living supplies to clients.
Drive program vehicle to drop off/pick up shelter residents at appointments, housing interviews, job interviews, training sites, partnering organizations, etc. as assigned.
Conduct periodic building and grounds inspections and make facility manager aware of findings.
Respond to crisis and emergency situations and contact the appropriate authorities as needed.
Participate in ongoing individual supervision, team meetings, and trainings as appropriate.
Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
Maintain CPR/ First Aid Certification
A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed
Other duties as assigned by supervisor