Shift Supervisor

CITY OF GEORGETOWN•Georgetown, KY

2d•Onsite

About The Position

The City of Georgetown is currently accepting applications for the position of Shift Supervisor with the Georgetown/Scott County 911 Dispatch Center. This role involves supervising Telecommunicators and performing telecommunicator duties. The supervisor is responsible for preparing work schedules, approving time off, overseeing the scheduling of required training, and ensuring departmental policy and procedures are adhered to. Key tasks include receiving and transmitting information via radio and telephone to public safety agencies, performing computer checks for operator's licenses, registrations, and wanted persons, monitoring active calls for service, and preparing and maintaining files.

Requirements

Graduation from high school or equivalent (G.E.D.)
All required certifications and special training per KRS relating to telecommunications
2 years of directly related experience
Knowledge of FCC rules and regulations
Knowledge of public safety emergency services operating procedures
Knowledge of the geography of the county, including the location of streets and roads, major buildings, etc.
General knowledge of Kentucky Labor Laws
Knowledge of City Policy relating to personnel procedures
General knowledge of KRS relating to a fulltime dispatcher employed by a police department
Skill in the use of radios/telephones, and computers
Basic map reading skills and comprehension
Ability to supervise Telecommunicators while performing the duties of Telecommunicator
Ability to remain calm during emergency situations, for long periods of time
Ability to prioritize calls
Ability to analyze complex situations and execute effective courses of action
Ability to communicate effectively, orally and in writing
Ability to operate computer terminal
Ability to establish and maintain effective working relationships with City officers, employees, other public safety departments/agencies, and the general public
Must be able to effectively and adequately schedule personnel for assigned shift
Possess the ability to effectively motivate and supervise assigned personnel to shift
Valid Kentucky drivers license required
Must obtain certification as a telecommunicator during required time period following employment, and Link/NCIC, operations per KRS
Must have ability to complete required training, including required annual training and LINK/NCIC operator
Must be able to work irregular hours, nights/weekends/holidays etc.

Responsibilities

Supervises Telecommunicators
Performs telecommunicator duties
Prepares work schedules
Approves time off for Telecommunicators
Oversees the scheduling of required training
Receives information by way of radio and telephone, and transmits to public safety agencies in order of importance during assigned shift
Runs operator's license checks, registration checks and wanted persons checks on computer
Monitors active calls for service
Prepares and maintains files as requested and performs supervisory checks on files as needed
Calls wrecker services as needed
Ensures departmental policy and procedures are adhered to