Shift Supervisor

Mental Health Association - Western MA•Springfield, MA

28d•$21 - $21

About The Position

The Shift Supervisor provides a supportive environment in a community residential setting, empowering participants with mental illness in their goals of recovery and rehabilitation. Focus on strengths and resiliency through person-centered planning while ensuring services align with the agency’s mission, policies, program funding, and applicable regulations.

Requirements

Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
High school diploma or equivalent (GED) required
At least 6 months of relevant human services experience required; 1 year preferred, or related degree
Ability to lead a team, take initiative, and work independently
Strong oral, written, organizational, and computer skills
Adaptability to meet changing participant needs
Strong interpersonal skills, patience, and compassion

Nice To Haves

Previous experience with individuals with mental illness preferred

Responsibilities

Provide leadership and on-shift support to staff by training, guiding, and modeling professional and ethical behavior.
Assist the Program Supervisor with administrative responsibilities, including scheduling, onboarding, documentation oversight, and team coordination.
Participate in the development and implementation of Individualized Action Plans (IAPs) and document participant progress and outcomes.
Support participants with daily living activities such as hygiene, meal preparation, housekeeping, and overall wellness practices.
Assist participants in accessing community resources, benefits (e.g., Social Security), public transportation, and educational or vocational opportunities.
Promote self-advocacy and support the development of independent living and life skills.
Administer and monitor medications in compliance with MAP standards, coordinate healthcare appointments, and respond appropriately to medical or behavioral crises following agency procedures.
Maintain a clean, safe residential environment, provide transportation as needed, and ensure timely, accurate documentation while attending required trainings, meetings, and supervision.