SHIFT SUPERVISOR

Exhibition Hub•Baltimore, MD

About The Position

The Shift Supervisor plays a critical role in both front-of-house operations and back-of-house technical execution. Reporting to the General Manager, this role is responsible for ensuring seamless guest experiences while overseeing technical systems, exhibit functionality, and production support. This position is ideal for someone with experience in live events, exhibitions, AV systems, or production environments who thrives in a fast-paced, hands-on setting.

Requirements

Must be at least 18 years of age
Minimum 1+ year of supervisory or team lead experience
Experience in technical operations, production, AV, events, or exhibitions
Strong troubleshooting and problem-solving skills
Ability to manage both people and systems in a live environment

Nice To Haves

Background in live events, theater, immersive experiences, museums, or installations
Familiarity with AV systems, projection mapping, VR equipment, or lighting systems
Experience with load-in/load-out or production setup
Retail or venue operations experience

Responsibilities

Lead daily operations across key areas including box office, VR experiences, and retail
Deliver and uphold a high standard of customer service
Address visitor inquiries and resolve issues professionally
Supervise and support staff to ensure smooth and safe operations
Represent Exhibition Hub in a professional and engaging manner
Monitor and troubleshoot exhibit systems including AV equipment, projection systems, lighting, VR setups, and interactive installations
Perform basic diagnostics and coordinate repairs or escalations as needed
Support installation (load-in) and deinstallation (load-out) of exhibition components
Ensure all technical elements are operating safely and efficiently throughout the shift
Work closely with technical teams, vendors, and management to maintain exhibit quality
Handle cash and POS systems accurately
Maintain inventory and assist with audits
Ensure compliance with safety standards and operational procedures
Enforce cleanliness, safety, and operational protocols across the venue
Hold staff accountable for performance and responsibilities