Shift Supervisor

Blue Bottle Coffee • San Francisco, CA

17d • $21 - $21 • Onsite

About The Position

At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet. About the Job A Shift Supervisor serves as an integral member of leadership, spearheading efforts to consistently deliver exceptional hospitality and elevate the coffee experience, all while upholding stringent Cafe standards and driving toward established business objectives. Shift Supervisor fosters a culture of continuous learning within the Cafe, serving as a catalyst for inspiration and motivation among team members to continuously refine their skills and enhance performance. While occupying a position of influence within the team, a Shift Supervisor operates without direct reports, leveraging their leadership to orchestrate collaborative efforts and drive collective success

Requirements

• 6 months to 1 year of supervisory experience or experience in team leadership
• Completed Blue Bottle Academy’s Barista training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and for your specific role, or will obtain it within 30 days post-hire
• Basic math and computer skills
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays
• Eligible to work in the United States and 18 years of age or older

Responsibilities

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives
• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success
• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency
• Execute essential operational support duties such as ordering, receiving, and managing inventory
• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation
• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team
• Assume responsibility for cash handling and daily deposits
• Promptly address guest concerns within the Cafe
• Report incidents of illness and injury as per protocol
• Provide guidance to team members on new menu offerings and operational procedures
• Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives
• Consistently prepare and serve beverages and food items to the highest quality standards
• Take charge of supervising high-performing team members
• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind
• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee
• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees