Front St - Shift Supervisor

Philz Coffee•San Francisco, CA

3d•$23 - $25

About The Position

At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. If this sounds like a place you’d embrace – keep reading! WHAT YOU’LL DO As a Team Lead (Shift Supervisor), you'll better people’s days by supervising the daily activities of shifts and supporting a dynamic team of incredible people. Team Leads motivate and inspire our team members and set the bar for superior service and drink quality, all while contributing to a welcoming environment. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. Play to your team’s strengths by putting the right people in the right places at the right times. Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas. Develop strong relationships with customers and the local community. Assess the performance of your team members, including service and drink quality. Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given. Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency. Support promotions and new hires through in-store training. Help your Store Leader in executing operations and administrative duties. Be a key leader in implementing and maintaining Philz safety programs. WHAT YOU’LL NEED We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community.

Requirements

Previous supervisory experience in a fast-paced food and beverage environment is preferred
Passion for people
Willingness to learn
Ability to: Operate a variety of machines, tools, and equipment
Visual acuity to make general observations in regards to safety and accuracy of work
Remain in a stationary position for a minimum of 3 hours
Stand, walk, stoop, and kneel
Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
Grasp, finger, and reach
Express or exchange information by means of the spoken word

Responsibilities

Supervise the daily activities of shifts
Support a dynamic team
Motivate and inspire team members
Set the bar for superior service and drink quality
Contribute to a welcoming environment
Play to your team’s strengths by putting the right people in the right places at the right times
Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas
Develop strong relationships with customers and the local community
Assess the performance of your team members, including service and drink quality
Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given
Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency
Support promotions and new hires through in-store training
Help your Store Leader in executing operations and administrative duties
Be a key leader in implementing and maintaining Philz safety programs