Shift Supervisor

Vocational Instruction Project•New York, NY

just now•$25

About The Position

POSITION SUMMARY: Under the supervision of the Program Director provides crisis management, counseling when needed and general oversight to ensure the agency’s operation is consistent with safety, regulatory guidelines and requirements and the organization’s procedures to ensure optimum service to all clients. POSITION DESCRIPTION: · Performs hourly rounds of each floor to ensure the safety of the clients and adherence to rules and regulations. · Responds to client issues and concerns according to procedure or instructions, providing counsel where appropriate. · Conducts supervision with assigned supervisees · Conducts/participates in fire drills and ensure compliance with regulations and procedures. · Places calls to vacancy control between 10:30 p.m. and 2:00 a.m. · Responds according to procedure when NYC police/parole officers, DHS staff and the NYC Coalition for the Homeless enter the facility. · Mandatory Callahan participation required · Responds to security when clients are problematic. · Responsible for food warming, and in the serving of breakfast, lunch / dinner · Completes Incident Reports and Supervision of Shift Lead and Counselor Assistant · Responsible for cleaning of serving utensils and pots, · Responsible for complete facility paperwork as needed (F02 logbook, F-80 logbook, Kitchen maintenance log) · Communicates all incidents to the appropriate parties as indicated or assigned and keep the Assistant Director informed of all issues relative to the operation and clients · Enters CARES data (i.e., bedding a client, progress notes and incident reports) · Monitors telephone calls made by clients · Keeps an open line of communication with Program Director and Assistant Director and report day to day operations and issues pertaining to clients · Maintains excellent working relationships with all clients, staff and visitors · Participates in training, workshops and/or educational programs as assigned or indicated · Performs all other duties as assigned by the Director, Assistant Director or designee · Updates logbooks, and update roster · Completes bed checks

Requirements

Associate degree preferred; High School Diploma or Equivalency with two years experience in counseling and/or a shelter system
Three years’ experience in social service field.
Fire Safety Coordinator Certificate or can be hired with the condition of obtaining within 90 days
Food Handler's Certificate or can be hired with the condition of obtaining within 30 days.
CPR/First Aide or can be hired with the condition of obtaining within 30 days.
Excellent verbal and written communication skills.
Ability to speak/write the English language

Nice To Haves

Bilingual Spanish Preferred

Responsibilities

Performs hourly rounds of each floor to ensure the safety of the clients and adherence to rules and regulations.
Responds to client issues and concerns according to procedure or instructions, providing counsel where appropriate.
Conducts supervision with assigned supervisees
Conducts/participates in fire drills and ensure compliance with regulations and procedures.
Places calls to vacancy control between 10:30 p.m. and 2:00 a.m.
Responds according to procedure when NYC police/parole officers, DHS staff and the NYC Coalition for the Homeless enter the facility.
Mandatory Callahan participation required
Responds to security when clients are problematic.
Responsible for food warming, and in the serving of breakfast, lunch / dinner
Completes Incident Reports and Supervision of Shift Lead and Counselor Assistant
Responsible for cleaning of serving utensils and pots,
Responsible for complete facility paperwork as needed (F02 logbook, F-80 logbook, Kitchen maintenance log)
Communicates all incidents to the appropriate parties as indicated or assigned and keep the Assistant Director informed of all issues relative to the operation and clients
Enters CARES data (i.e., bedding a client, progress notes and incident reports)
Monitors telephone calls made by clients
Keeps an open line of communication with Program Director and Assistant Director and report day to day operations and issues pertaining to clients
Maintains excellent working relationships with all clients, staff and visitors
Participates in training, workshops and/or educational programs as assigned or indicated
Performs all other duties as assigned by the Director, Assistant Director or designee
Updates logbooks, and update roster
Completes bed checks