Shift Supervisor - Lake Arbor Store

Goodwill of Colorado•Arvada, CO

4h•Onsite

About The Position

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. This full-time supervisory position is for the Lake Arbor Store and will require open availability, including evenings and weekends. Shifts can start as early as 7 am and go as late as 10 pm. The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center. This includes monitoring the retail center for safety, customer focus, product flow, and aesthetics, and addressing immediate issues personally or through delegation. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Requirements

Ability to perform each essential duty satisfactorily.
Familiar with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Able to quickly problem solve and make decisions.
Able to maintain confidentiality and follow Goodwill’s policies and procedures.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
Ability to manage corporate email and calendar (i.e. Outlook).
Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
Ability to successfully complete pre-employment screening, which could include: a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position).

Nice To Haves

Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries.
A High School diploma or equivalent.
Two (2) years’ retail experience.

Responsibilities

Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
Manages breaks.
Redirects staff/work teams to address call-offs.
Coaches employees verbally and with initial write-ups.
Provides input to reviews and terminations.
Facilitate employee purchases.
Assists in opening and closing procedures.
Responsible for the verification step related to the daily sales report paperwork.
Responsible for counting drawers.
Responsible for making change between drawers and the safe.
Assist with inventory process by counting, entering, and verifying.
Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
First escalation point for customer complaints.
Point of contact for turning down donations at Attended Donation Centers (ADC).
Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.