Shift Supervisor (Springfield Family Residence)

The Salvation Army Eastern Territory•New York, NY

8d•Onsite

About The Position

The Shift Supervisor manages the flow of people in and out of the facility and ensures the safety of all clients and staff as well as compliance with all facility rules and regulations. A Shift Supervisor assumes the operational management of the facility in the absence of another manager on site and responds to all emergencies.

Requirements

High school diploma or GED and previous experience working with clients in a residential setting are desired.
A New York State 8-hour pre-assignment class certificate,
NYS Security License, and 16-hour security class certificate is required.
Must obtain certifications in CPR, First Aid, and Fire Safety Coordinator’s License within the first three months after hire date.
Must have excellent communication skills (both written and verbal).
Will need to demonstrate computer skills and the ability to maintain composure during crisis, emergency situations and/or during behavioral outbursts.
Maintains proper boundaries and professional relationships with clients at all times.

Responsibilities

Manages the flow of people in and out of the facility including ensuring all clients log in and out of the facility and all visitors register upon entering the facility as well as overseeing the departure and arrival of all children to and from school.
Responsible for responding to and reports all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.
Responsible for ensuring all clients comply with the DHS Code of Conduct and Client Responsibility.
Responsible for engaging clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.
Responsible for responding to and addressing any/all facility concerns in the absence of facility maintenance staff.
Corresponds with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready and then accept referrals for new intakes from DHS/HERO.
Accepts all new referrals and provides the clients with their initial intake into shelter. Included in this is accompanying the client to their assigned unit and ensuring the unit is fit for a new admission. Ensures all clients under the age of two are provided a crib upon their entry into the shelter and all new intakes are provided with linen, toiletries, kitchen utensils, and any/all other supplies issued to new clients.
Provides orientation to all new admissions.
Oversees the distribution of food from our onsite food pantry.
Conducts periodic facility evacuations, periodic fire drills, and routine site tours (walk through) and maintains the required records of all such drills and tours. Supervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire and accidents. Must maintain a visible presence throughout the facility during the entirety of his or her shift.
Responsible for ensuring the agency vehicle is properly signed out and all logging information is dually completed.
Records and reports maintenance needs of the building (i.e. work order request).
Attends all required staff meetings and scheduled trainings even when scheduled on a shift that is not regularly scheduled for them.
Mediates client disputes and maintains logs of unusual events or activities.
Interfaces with relevant public service/community entities, i.e.: police, fire department and hospitals in efforts to obtain emergency services when needed and assumes responsibility for obtaining emergency services when occasions arrive.
Coordinates the use of laundry machines with housekeeping personnel.