Shift Supervisor

Bull Moose Music•Brunswick, ME

25d•Onsite

About The Position

Responsibilities of a Shift Supervisor at Bull Moose include providing exceptional customer service, operating as the Manager on Duty in the absence of the Store Manager (SM) and Assistant Store Manager (ASM), performing operational and transactional functions, handling customer service issues, issuing approvals for transactions as well as opening and closing the store.

Requirements

Decision-making abilities and problem-solving skills
Ability to maintain composure under pressure
Ensures that the customer remains the top priority while balancing required tasks and overall store operations
Ability to organize, delegate, prioritize assignments, and meet deadlines
Knowledge of visual standards and techniques, and ability to implement and maintain with Bull Moose guidelines
Ability to handle cash and provide change without error.
Ability to prepare nightly deposit as necessary.
Communicates effectively with customers, members of management, vendors, and teammates
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
Proven ability to motivate and influence others through personal actions and examples

Nice To Haves

High school or equivalent
Part-time or full-time managerial experience
Minimum six months Team Member experience with Bull Moose or equivalent experience with another retailer in a position of Retail Associate or higher

Responsibilities

Supporting the business strategy and adjusting to effectively reach goals
Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities – Assuming the MOD role when Store Manager and Assistant Manager are not on the salesfloor
Utilizing tools to ensure a customer-focused team environment
Anticipating customer needs while communicating store metrics and individual performance to motivate teammates
Make effective merchandising decisions
Leveraging tools, assessing, and taking action to drive operational excellence through Standard Operating Procedures (SOP’s)
Ensure optimal coverage and productivity in all areas of the store
Complete daily tasks to ensure store runs smoothly and meets all Bull Moose standards and guidelines
Reports to work as scheduled; remains flexible to the needs of the business
Coaching teammates “in the moment” on customer interactions and performance to maximize productivity and capture client opportunities
Provide guidance to teammates to help develop and sharpen skills
Provide feedback to upper-level management
Possessing keys to the store, performing opening, and closing procedures in the absence of management (e.g., opening/closing registers, bank deposits, filling in, cleaning, retrieves/send email, accept/receive shipment)
Assuming privileges for register functions requiring approval