Shift Supervisor

Volunteers of America - Greater New York•New York, NY

40d

About The Position

The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules. Newton Hotel Family Shelter is an emergency family shelter located in Manhattan for families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Requirements

High school degree or GED preferred, with at least one year of relevant experience.
Valid state driver's license with a safe driving record that meets agency policy preferred.
Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
CPR/First Aid
Front Handler's Safety Certification

Responsibilities

Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
Oversee client participation in daily program activities. Provide optimal customer service.
Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
Accept new clients in electronic records database.
Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
Complete Incident Reports as outlined by the Program Manual and Funder guidelines.