Shift Supervisor

CVS Health•Johnson City, NY

23h•Onsite

About The Position

CVS Health is dedicated to building a world of health around every individual, aiming to create a more connected, convenient, and compassionate health experience. The company fosters an environment where colleagues are passionate, innovative, accountable, and prioritize safety and quality. The goal is to simplify health care one person, one family, and one community at a time. A Shift Supervisor plays a crucial leadership role, supporting the CVS Store Management team in driving store execution and performance, while also building consumer loyalty through excellent customer service. In the absence of a manager or Operations Supervisor, the Shift Supervisor is responsible for leading the store staff, ensuring smooth store operations, and overseeing the completion of all opening and closing procedures.

Requirements

Deductive reasoning ability
Analytical skills
Computer skills
Advanced communication skills
Supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts
Ability to work overtime as needed
Ability to respond to urgent issues at the store when they arise

Nice To Haves

Experience as a retail supervisor

Responsibilities

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
Execute the display and maintenance of off-shelf merchandise
Reset departments following POGs