Shift Supervisor

The Wendy's Company-posted 6 months ago
Full-time • Entry Level
Mary Esther, FL
5,001-10,000 employees
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The position supervises operational activities as directed by the General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The role may involve supervising operational activities during non-peak service hours for limited times of manager absence, such as during bank runs or emergencies. The nature of supervision is primarily 'work direction'.

  • Supervises open and close activities during non-service hours.
  • Provides 'work direction' to crew members.
  • Addresses performance problems of crew members that require immediate attention; refers problems to the unit manager for progressive discipline if appropriate.
  • Monitors product quality and takes corrective action where necessary.
  • Follows store cleaning plan.
  • Monitors positional and service line organization.
  • Monitors service times and determines efficiency.
  • Exhibits positive customer service attitude at all times.
  • Follows flowcharts, prep projections and 'build-to' charts.
  • Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
  • Follows store plans as set by the unit manager.
  • Controls food cost by minimizing waste.
  • Assists in training and cross-training of positional skills, as directed by the unit manager.
  • Follows all procedures in the Operational Procedures Manual.
  • Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
  • Adheres to cash control and banking policies, knows register procedures.
  • Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
  • Ensures dress policy is followed at all times.
  • Follows all maintenance procedures and Preventative Maintenance Schedule duties.
  • Uses consistent and appropriate practices in carrying out supervision and 'work direction' accountabilities.
  • Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.
  • Thorough knowledge of Wendy's Operational Procedures and Standards.
  • High School graduate or equivalent educational certificate.
  • At least 1 year of experience in the restaurant industry.
  • Must be at least 18 years of age.
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