Shift Supervisor

The Wendy's Company • Mary Esther, FL

225d

About The Position

The position supervises operational activities as directed by the General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The role may involve supervising operational activities during non-peak service hours for limited times of manager absence, such as during bank runs or emergencies. The nature of supervision is primarily 'work direction'.

Requirements

• Thorough knowledge of Wendy's Operational Procedures and Standards.
• High School graduate or equivalent educational certificate.
• At least 1 year of experience in the restaurant industry.
• Must be at least 18 years of age.

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides 'work direction' to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problems to the unit manager for progressive discipline if appropriate.
• Monitors product quality and takes corrective action where necessary.
• Follows store cleaning plan.
• Monitors positional and service line organization.
• Monitors service times and determines efficiency.
• Exhibits positive customer service attitude at all times.
• Follows flowcharts, prep projections and 'build-to' charts.
• Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
• Follows store plans as set by the unit manager.
• Controls food cost by minimizing waste.
• Assists in training and cross-training of positional skills, as directed by the unit manager.
• Follows all procedures in the Operational Procedures Manual.
• Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
• Adheres to cash control and banking policies, knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
• Ensures dress policy is followed at all times.
• Follows all maintenance procedures and Preventative Maintenance Schedule duties.
• Uses consistent and appropriate practices in carrying out supervision and 'work direction' accountabilities.
• Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees