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The Shift Supervisor Trainee role at CVS Health is designed as an entry-level, short-term position that prepares employees for higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. This position is crucial for individuals looking to advance their careers within the CVS/pharmacy environment. The Shift Supervisor Trainee will engage in various tasks as directed, focusing on developing essential management and operational skills necessary for future supervisory responsibilities. This includes completing basic operations and management training while gaining insights into key business aspects, such as fostering customer loyalty through exceptional service and understanding the CVS/pharmacy culture. As part of the training program, Shift Supervisor Trainees will learn to effectively manage store operations, ensuring that all activities are executed smoothly. They will work closely with store management and crew members, supervising the store's staff by assigning tasks, directing activities, and following up on their completion. The role also emphasizes the importance of communication, as trainees will be responsible for relaying information between store management and crew members. In addition to management duties, the Shift Supervisor Trainee will play a vital role in customer service. They will assist customers with inquiries, resolve problems, and handle complaints, all while promoting the CVS customer service culture. This includes greeting customers, offering assistance, and ensuring a positive shopping experience. Maintaining customer and patient confidentiality is also a critical aspect of this role. Upon successful completion of the training program, trainees will be eligible for promotion to open Operations Supervisor or Shift Supervisor positions, where they will take on more significant leadership responsibilities within the CVS Store Management team.
