Shift Supervisor - The Quoin

Method Co. • Wilmington, DE

116d

About The Position

As the Shift Supervisor for The Quoin, you will be responsible for overseeing the cashiers and baristas and ensure that guests are attended to in a timely manner. As the Shift Supervisor you will be a part of daily service and support the restaurant team members in providing exceptional service to all our guests.

Requirements

• Minimum of 1-2 years of experience in a supervisory role in food service operations, preferably in a high-volume coffee shop or café.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team of staff.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, colleagues, and vendors.
• Proficiency in point-of-sale (POS) systems and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.
• Ability to carry, lift, push, pull items weighing up to 50 pounds. Ability to bend, stoop, and kneel.

Nice To Haves

• Certification in food safety and sanitation (e.g., ServSafe) preferred.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture of Method Co.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Communicates information and issues to the F&B Manager and Hotel leaders so that the team can respond as necessary.
• Contributes to positive team environment by recognizing shifts in morale and performance and communicating them to the F&B Manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas and cashiers during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Follows health, safety and sanitation guidelines for all products.
• Utilizes operational tools to achieve operational excellence during the shift.

What This Job Offers

• Career Level: Entry Level