About the position
At Starbucks, it's all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks "partners." Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team! As a Starbucks shift supervisor, you'll be a role model of the store operations standards that define our Starbucks Experience. You'll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You'll be in an energetic store environment where you'll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.
Responsibilities
- Lead each shift and work alongside a team of baristas.
- Deliver quality customer service and expertly-crafted products.
- Maintain an encouraging team environment.
- Positively influence and guide team members.
- Act as a role model of store operations standards.
Requirements
- Customer service experience in a retail or restaurant environment - 1 year
- Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
- At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Nice-to-haves
- Experience with cash-handling and store safety
- Ability to keep cool and calm in a fast-paced environment
- Open to learning new things, especially beverage recipes
Benefits
- 100% tuition coverage through Starbucks College Achievement Plan
- Health coverage with a variety of plans to choose from
- Stock & savings programs like equity reward program, Bean Stock
- Flexible scheduling
- Opportunities for paid time off
- Access to medical, dental, vision, basic and supplemental life insurance
- Short-term and long-term disability
- Paid parental leave
- Family expansion reimbursement
- Paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period
- Sick time (accrued at 1 hour for every 25 or 30 hours worked)
- 401(k)-retirement plan with employer match
- Discounted company stock program (S.I.P.)
- Incentivized emergency savings
- Financial well-being tools
- Backup care and DACA reimbursement
- Student loan management resources
- Access to other educational opportunities
