About The Position

This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians and staff of Mercy Medical Center. The Shift Supervisor will serve as a patient care nurse and charge nurse. The Shift Supervisor will help guide staff through their Mercy Medical Center journey and help demonstrate leadership skills by being a clinical expert and successful role model of the unit.

Requirements

  • Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making and conflict management).
  • Utilizes effective coordination, collaboration, and facilitative skills.
  • Helps to foster a culture of accountability, creative and critical thinking, and staff development.
  • Possesses skill in staffing, staff development and change management.
  • Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
  • Committed to ongoing self-development and learning.
  • Excellent Nursing skills with rapid critical thinking.
  • Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.
  • Creates a welcoming environment for all healthcare team members.
  • Demonstrated leadership skills required.
  • Current license to practice as a registered nurse in the state of Iowa or compact state required.
  • Current certification in Basic Life Support, in accordance with the American Heart Association required.
  • Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required.
  • Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Nice To Haves

  • Two years clinical experience preferred.
  • Bachelor of Science in Nursing (BSN) preferred.
  • Certification in clinical specialty preferred.

Responsibilities

  • Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed.
  • Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
  • Provides and ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
  • Manages customer complaints in a timely and caring manner in the absence of the Director or ANM.
  • Assists with department staffing to meet daily census needs and modifies staffing to meet departmental needs as necessary.
  • Participates in regular department meetings as applicable.
  • Assists with recognizing outstanding individuals or teams in their department.
  • Collaborates with others to implement key initiatives and demonstrate performance improvement within the department based on quality metrics.
  • Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
  • Fosters interdisciplinary, collaborative relationships within the department and organization.
  • Serves as a positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
  • Participates in the orientation and mentoring of new employees.
  • Observes and evaluates staff performance, providing regular performance feedback, and completing annual performance appraisals as delegated.
  • Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
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