Shift Supervisor - Restaurant

Omaha's Henry Doorly Zoo and Aquarium•Omaha, NE

3d•$17•Onsite

About The Position

Omaha's Henry Doorly Zoo & Aquarium is seeking a guest-first, hospitality-driven seasonal Shift Supervisor to lead teams to ensure the Treetops Restaurant and Omaha Steaks Grill operate at maximum efficiency while delivering a consistently exceptional guest experience. The Shift Supervisor is responsible for creating a welcoming, friendly, and responsive dining environment by actively engaging with guests, anticipating needs, resolving concerns in the moment, and ensuring service standards align with the Zoo’s commitment to memorable experiences. This role models positive hospitality behaviors, supports and coaches frontline staff, and ensures that every guest interaction reflects professionalism, warmth, and care. The Shift Supervisor must be available five days a week with a varied schedule and will work closely with the Assistant Manager of the Treetops Restaurant to uphold service quality, teamwork, and operational excellence.

Requirements

Must attend and pass State of Nebraska Health Department-Food Handling course offered at the Zoo.
Must be a minimum of 18 years of age.
Work a flexible work schedule with weekends and holidays required.
Ability to work well with other people and present a positive image and attitude.
Must have a high school diploma or GED.
Possess good math and calculator skills.
Ability to work well with guests that will reflect positively on the Zoo.
Ability to work with employees with a wide range of ages and experiences.
Detail oriented with strong interpersonal skills.
Able to communicate clearly.
Candidates might be required to pass a pre-employment background check, drug test, and possess a valid drivers license with a good history.
As of February 1, 2026: All food and beverage employees at the Zoo must possess an active Food Handler Permit registered with the Douglas County Health Department at time of hire, or must successfully complete Food Handler training and obtain a certificate within 30 days of employment.
Training is provided onsite at the Zoo and is paid at the employee's regular hourly rate. The Zoo will cover the certification fee ($20) for the employee's initial certification attempt. Any additional attempts required to obtain certification will be at the employee's expense. Failure to demonstrate or obtain the required certification within the specified timeframe is a violation of health code requirements and will result in termination.
Ability to lift up to 35 pounds.
Must wear closed toe shoes.

Nice To Haves

Prior supervisory experience is helpful.

Responsibilities

Oversee and assist with any and all duties assigned to the building or outlet.
Prepare cash in registers and buildings for opening each day.
Ensure all employees are in approved Zoo uniform with shirt tucked in and wearing name badge.
Supervise building crew on the following tasks: cleaning, cooking, breaks, employee scheduling, inventory, end of day closing and stocking.
Ensure proper food handling and proper food portioning is understood and followed.
Responsible for continuous on the job training and re-training staff.
Ensure first class customer service is being offered at all times.
Clearly communicate problems, ideas and situations to the Assistant Manager.
Ensure proper cash handling procedures are followed.
Uphold and adhere to all Zoo policies and procedures.
Other duties as assigned.